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Shipping & Returns
PURCHASE AND RETURN POLICY TERMS & CONDITIONS
PURCHASES
PURCHASES CAN BE PAID BY CASH, DEBIT OR CREDIT CARD (AMERICAN EXPRESS NOT ACCEPTED); COEY’S CLOSET DOES NOT ACCEPT PERSONAL CHECKS. BUSINESS CHECKS WILL BE ACCEPTED – ORDER WILL BE PROCESSED AFTER SAID CHECK “CLEARS” (PLEASE ALLOW 5-7 BUSINESS DAYS FOR CHECK PROCESSING).
ALL RETURNS AND EXCHANGES ARE TO BE MADE WITHIN 30 DAYS OF PURCHASE. RETURNED MERCHANDISE WILL ONLY BE ACCEPTED PER THE FOLLOWING CRITIRIA:
MERCHANDISE PURCHASED AS A SPECIAL ORDER, CUSTOM DESIGN OR A PURCHASE OF A CLEARANCE ITEM(S) ARE SOLD AS “ALL SALES FINAL” AND THEREFORE ARE NON-RETURNABLE AND NON-REFUNDABLE.
FOR REGULARLY PRICED ITEMS AND NON-CLEARANCE ITEMS THE FOLLOWING POLICY SHALL APPLY - SHOULD THERE BE A MANUFACTURE DEFECT, DESIGN DISCREPENCY OR FLAW WITHIN 30 DAYS OF THE ORIGINAL PURCHASE, PLEASE CONTACT COEY’S CLOSET IMMEDIATELY AND YOUR CONCERN WILL BE REVIEWED. IN THE EVENT OF A MANUFACTURES DEFECT AN EXCHANGE FOR THE EXACT ITEM (SIZE AND STYLE) WILL BE MADE (IN THE EVENT SAID GARMET AND/OR TRANSFER IS DISCONTINUED AND NO LONGER AVAILABLE – A COMPARABLE GARMET WITH A COMPARABLE TRANSFER WILL BE SUBSTITUTED AS THE EXCHANGE). IF COEY’S CLOSET DETERMINES THE NATURE OF THE CLAIM NOT TO BE A MANUFACTURE DEFECT, A IN-HOUSE CREDIT OR EXCHANGE WILL BE DENIED.
FOR ALL CONCERNS PLEASE CONTACT US AT COEY’S CLOSET: EMAIL or 815-230-3400 FOR A RETURN AUTHORIZATION NUMBER OR AN APPOINTMENT.
